Book Bali airport concierge in three steps: choose your service tier on the pricing page, submit your flight details via the booking form or WhatsApp, and receive instant confirmation with your assigned concierge’s name and direct contact number. Booking takes under 5 minutes. We recommend booking 48+ hours before arrival during peak season and 24+ hours during off-peak for guaranteed availability.
Last Updated: March 2026 | By Bali Airport Concierge Team
Step-by-Step Booking Process
Here is exactly how to book your Bali airport concierge service from start to confirmation:
Step 1: Choose Your Service Tier
We offer three main tiers — choose based on your needs and budget:
| Tier | Includes | Price Range | Best For |
|---|---|---|---|
| Fast Track | VIP immigration counter only | $35-50/person | Solo, budget-conscious |
| Meet & Greet | Personal escort + fast track + luggage | $75-100/person | Families, first-timers |
| Full Concierge | Aircraft meet + fast track + lounge + transfer | $150-300/person | VIPs, business, luxury |
Not sure which tier? Read our detailed comparison guide or honest review with cost-benefit analysis.
Step 2: Provide Your Flight Details
You can book through two channels:
Option A: Online Booking Form — Visit our booking page, fill in your details (name, email, flight number, arrival date/time, number of passengers, selected tier), and submit. You’ll receive a WhatsApp confirmation within 30 minutes during business hours.
Option B: WhatsApp Direct — Message our team via WhatsApp with your flight details. This is the fastest method — average response time under 5 minutes. Our team can answer questions and recommend the right package before you commit.
Information needed for booking:
- Full name(s) as shown on passport
- Flight number and airline
- Arrival date and scheduled time
- Number of passengers (adults + children with ages)
- Selected service tier
- Add-ons needed: VIP lounge, visa assistance, transfer (with destination)
- Special requirements: child seats, wheelchair, halal preferences, extra luggage
Step 3: Receive Confirmation
Your booking confirmation includes: your assigned concierge agent’s name, their direct WhatsApp number (for same-day communication), a summary of all booked services, the total price with no hidden fees, and cancellation terms. Save this confirmation — it contains everything you need for arrival day.
When Should You Book? Timing Guide
| Season | Months | Recommended Lead Time | Risk of Sold Out |
|---|---|---|---|
| Peak Season | Jul-Aug, Dec 20 – Jan 5 | 1-2 weeks before | High |
| Holiday Periods | Easter, Eid/Lebaran, Chinese NY | 1 week before | Medium-High |
| Shoulder Season | Apr-Jun, Sep-Nov | 48 hours before | Low |
| Off-Peak | Jan 6 – Mar, early Dec | 24 hours before | Very Low |
Last-minute bookings: We accept bookings as late as 6 hours before arrival when capacity allows. Contact us via WhatsApp to check same-day availability.
Payment Options
We offer flexible payment to suit international travellers:
Credit/Debit Card: Visa, Mastercard, AMEX — processed securely online.
Bank Transfer: To our company (PT) bank account — details provided upon booking.
PayPal: Available for international clients who prefer buyer protection.
Cash on Arrival: Available for Fast Track tier only. Full Concierge and Meet & Greet require advance payment to secure staffing and vehicles.
All prices are quoted in USD with IDR equivalent available. No hidden fees, no airport surcharges, no holiday price increases. The price quoted at booking is the price you pay.
Cancellation and Refund Policy
Free cancellation: Full refund for cancellations made 24+ hours before scheduled arrival time.
Late cancellation (under 24 hours): 50% refund — our team has already been allocated and vehicles pre-positioned.
No-show: No refund — the concierge and vehicle were on standby at the airport.
Flight cancellation: Full refund or free rebooking to your new flight date.
How to Modify Your Booking
Need to change your flight, add passengers, or upgrade your tier? Simply message your assigned concierge via WhatsApp. Modifications are free if made 12+ hours before arrival. Common modifications include:
- Changing arrival flight (delay, rerouting)
- Adding passengers (subject to vehicle capacity)
- Upgrading tier (pay the difference only)
- Adding services (lounge access, visa assistance)
- Changing transfer destination
What Happens After You Book?
Here’s the timeline after your booking is confirmed:
Immediately: Booking confirmation via WhatsApp with concierge details.
24 hours before arrival: Your concierge sends a personal message introducing themselves and confirming all details.
12 hours before: Flight monitoring begins. Any delays are automatically tracked.
On arrival: Your concierge is in position before your aircraft lands. See our step-by-step arrival process for exactly what happens next.
Booking Add-Ons and Upgrades
Enhance your experience with optional add-ons available at booking or anytime before arrival:
| Add-On | Description | Price |
|---|---|---|
| VIP Lounge | Tujuwan Premier Lounge with food, drinks, shower | From $35/person |
| Visa Assistance | eVOA pre-processing or VOA counter assistance | From $15/person |
| Luxury Vehicle Upgrade | Mercedes S-Class, BMW 7 Series, or Rolls-Royce | From $100 upgrade |
| Police Escort | Motorcycle outrider escort to destination | From $200 |
| Departure Service | Return concierge for your flight home | Discounted when bundled |
Frequently Asked Questions
Can I book for someone else arriving in Bali?
Yes. Many clients book for family members, business associates, or wedding guests. Provide the arriving passenger’s name, passport nationality, and flight details. The concierge will meet them with a name sign — no prior contact needed.
What if my flight arrives at 3am?
We operate 24/7, 365 days per year. Early morning and late-night arrivals are common. Your concierge is on standby regardless of arrival time, including red-eye flights and delayed arrivals.
Can I book arrival concierge for a domestic flight?
Yes. Domestic arrivals don’t need immigration fast track, so the service focuses on luggage assistance, lounge access, and transfer coordination. Pricing is adjusted accordingly.
Do you offer group or corporate rates?
Yes. Groups of 6+ passengers and corporate bookings (recurring clients, event groups, conference attendees) receive volume pricing. Contact us via WhatsApp with your group details for a custom quote.
Is there a booking confirmation number?
Yes. Each booking receives a unique reference number. Your confirmation WhatsApp message contains this number, your concierge’s name, and all booked service details. Screenshot this for easy reference at the airport.
What if I need to cancel due to a visa denial?
Visa denial qualifies for a full refund. Provide your visa rejection documentation and we process the refund within 24 hours.
Ready to Book?
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More info: Complete Guide | Provider Comparison | Is It Legit?
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